Job Description

Team Member- Harry Potter: The Exhibition

About this position

Harry Potter: The Exhibition is a touring experience that delights fans worldwide with authentic film props, exclusive behind-the-scenes looks, and fun interactive surprises. Feel the nostalgia and the magic while celebrating some of your favorite moments from the Harry Potter series.

POSITION SCOPE:
As an Exhibit & Retail Operations Team Member for the exhibition and show, your primary responsibility is to consistently deliver exceptional guest service to all visitors. You will rotate through various roles, including retail sales in the gift shop, assisting guests at the ticketing center, engaging visitors at the photo station, and ensuring adherence to safety protocols while operating the attraction. This position requires a friendly attitude, strong communication skills, and a commitment to creating a positive and memorable experience for every guest.

• Sales experience in a retail and/or customer service-oriented environment preferred.
• Previous experience in a fast-paced or high-volume setting is a plus.
• Experience handling cash and basic financial transactions is helpful.
• Experience in acting as a safety ambassador.
• Background in team-based work environments preferred.

ESSENTIAL DUTIES:

• Greet and engage every customer, creating a welcoming store environment.
• Answer customer questions and remain knowledgeable about all product categories.
• Provide product recommendations through suggestive selling to enhance the guest experience.
• Accurately ring up sales and operate the POS system according to company standards.
• Process returns and exchanges professionally and efficiently.
• Assist in stocking, organizing, and maintaining merchandise displays.
• Ensure 100% adherence to the store’s daily Checklist System.
• Work with cast members to maintain a clean, safe, and presentable store at all times.
• Direct customers to different areas or locations as needed.
• Support store promotions and special events to drive sales and guest engagement.
• Assist with inventory counts and help track product levels.
• Communicate guest feedback or concerns to store leadership.
• Follow safety protocols and loss prevention policies at all times.

PREREQUISITE KNOWLEDGE, SKILLS AND ABILITIES:

• Strong communication and interpersonal skills.
• Great at working with others and contributing to a team environment.
• Excellent customer service and problem-solving abilities.
• Experience working with a standard POS system preferred.
• Positive attitude, reliability, and willingness to learn.
• Must enjoy interacting with guests and thrive in a fast-paced retail atmosphere.
• Attention to detail and ability to follow company procedures and policies.
• Ability to multitask and manage time efficiently.
• Strong organizational skills with the ability to maintain product displays
• Professional appearance and demeanor that adheres to the company dress code policy, with reasonable accommodation for religious dress and grooming practices

PHYSICAL AND MENTAL REQUIREMENTS:

• Comfortable working in a fast-paced, guest-focused environment with high guest traffic.
• Ability to stock merchandise and lift up to 25 lbs.
• Ability to stand and walk for prolonged periods.
• Strong focus and attention to detail.
• Clear verbal communication skills and ability to interact with guests and staff effectively.
• Capability to read, write, and communicate effectively in English or other languages as required for job duties and safety requirements.
• Correctable vision and hearing.
• Skilled in the use of and manual dexterity to operate computers and office equipment.
• Ability to work weekends, evenings, and holidays as scheduled, with reasonable accommodation for religious observances and practices
• Applicants must be legally authorized to work in the United States at the time of hire. We are not able to provide visa sponsorship for this role.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. Imagine Exhibitions Inc. reserves the right to revise or change duties as the need arises.

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

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